Contact 9nbet

Dedicated 24/7 Player Help & Account Service Desk

Need help with your 9nbet account (member login or registration), an instant Pix deposit, a withdrawal, or promotional bonuses? Our support team is ready to assist you. Choose the contact method that best fits your request below.

Contact Details

Email Support

[email protected]

Use email for detailed requests, sending verification documents (KYC), or issues that require a written record. Please include your registered email address and a clear description of the problem.

Send Email

Telephone Line

+55 (11) 98255-3689

You can call us for direct support. Our team can assist you in Portuguese and English during regular business hours for voice consultations.

Call Support

Office Location

Bela Vista, São Paulo

R. Itapeva, 435 - Bela Vista, São Paulo - SP, 01332-000, Brazil

Live Chat (Recommended)

Live chat is the fastest and most efficient way to get help for most player inquiries.

How to start a live chat:

Log in to your account on the official website or the 9nbet App.
Click the floating chat widget icon situated at the bottom right corner of your screen.
Describe your issue, and our customer care team will reply as quickly as possible.

Most questions concerning Pix deposits, withdrawal approvals, promotional rollover tracking on bonuses, and login access can be resolved through live chat in minutes.

When to Use Each Channel

Live Chat – Quick questions, deposit/withdrawal status, bonus information, and game rules across casino slots and sports betting.
Email – Sending documents for verification (KYC verification), formal inquiries under our Terms & Conditions, or data inquiries per our Privacy Policy.
Phone – When you prefer to speak directly with a bilingual support agent over voice.

Before You Contact Us

To help our representatives assist you faster, please consider the following preparation:

Check our comprehensive FAQ page first — many common questions are already resolved there.
Have your registered email address and Brazilian CPF ready.
For payment issues, prepare the transaction ID (Pix End-to-End identification) or the approximate timestamp and amount of the deposit/withdrawal.
For an independent overview of our operating benchmarks and company background, check out our 9nbet Review and About Us page.

Average Response Times

Live Chat: Usually under 5 minutes during operating hours. FASTEST
Email: We aim to reply to all tickets within 24 hours.
Phone: Available during business hours. Wait times may vary depending on queue load.

If your inquiry relates to responsible gaming limits or self-exclusion options, you can also explore our Responsible Gaming page or adjust settings directly inside your member dashboard.

Need Immediate Assistance?

Connect directly with an agent or review our self-help library to get back to your games without delay.

18+ only. Play responsibly. Support available in Portuguese and English.